Frequently Asked Questions (FAQ)
Welcome to our FAQ section.
Here you’ll find answers to the most common questions about our products, orders, shipping, returns, and customer support. We’ve designed this section to make your shopping experience as smooth and transparent as possible. If you don’t find the information you’re looking for, feel free to contact us — we’ll be happy to help.
Collapsible content
Where are you located?
1. Where are you located?
We operate as a U.S.-based online store. Our administrative operations are handled within the United States, and we work with trusted fulfillment partners to ship orders efficiently.
Do you ship within the United States?
Yes, we currently ship to all U.S. states. Shipping availability and delivery times may vary depending on your location.
How long does shipping take?
Processing typically takes 1–2 business days.
Estimated delivery times are 5–8 business days after dispatch, depending on the shipping method and destination.
How much does shipping cost?
Shipping costs are calculated at checkout based on your location and order size. Occasionally, we offer free shipping promotions on selected orders.
Collapsible content
How can I track my order?
Once your order is shipped, you’ll receive a confirmation email with a tracking number so you can follow your shipment in real time.
What payment methods do you accept?
We accept major payment methods, including:
- Credit & Debit Cards (Visa, Mastercard, American Express)
- Digital wallets (such as Apple Pay or Google Pay, if available)
All payments are processed securely.
Is my payment information secure?
Yes. We use industry-standard encryption and secure payment gateways to ensure your personal and payment information is fully protected.
Can I change or cancel my order?
If your order has not yet been processed, we may be able to modify or cancel it. Please contact us as soon as possible after placing your order.
What is your return policy?
We offer a 30-day return policy on eligible items. Products must be unused, in their original condition, and in original packaging. Certain items may be non-returnable for hygiene or safety reasons.
How do I request a return or refund?
To initiate a return, please contact our customer support team with your order number. Once the return is approved and received, refunds are processed within 5–10 business days.
Do you charge sales tax?
Sales tax is applied where required by U.S. state law and will be calculated automatically at checkout.
What if my order arrives damaged or incorrect?
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with photos, and we’ll resolve the issue promptly.
Do you offer bulk or wholesale orders?
Yes, we may offer special pricing for bulk or wholesale purchases. Please contact us directly to discuss your needs.
How can I contact customer support?
You can reach us via our contact form or email. We aim to respond to all inquiries within 24 business hours.
Do you restock sold-out items?
Some products are restocked regularly, while others may be limited. If an item is out of stock, feel free to contact us to check availability or future restock dates.